Because chatbots can efficiently gain trust and convince people to confide personal and illicit information in them, the ethical obligations of such bots are critical, but still ambiguous.Teachers and therapists are legally obligated to contact the appropriate authorities if they’re made aware of any student or client’s intent to cause harm. Should they use disclaimers about certain information? ” Even with ELIZA’s rudimentary abilities, Weizenbaum was surprised to see his subjects grow attached to her; his own secretary asked to be left alone with the bot in order to have a private conversation. ” Few teenagers would ask mom or dad these questions—even though their life could quite literally depend on it. To a patient saying “I’m depressed,” she would reply “Why do you think you’re depressed? In fact, there are times when the emotional support of a bot may even be preferable to that of a human. Bots can be used as more than automated middlemen in business transactions: They can meet needs for emotional human intervention when there aren’t enough humans who are willing or able to go around.
As a result, sexually transmitted diseases are on the rise and disproportionately affect young people age 15-24, who account for over half of the estimated 20 million new STD cases per year.Imagine a bot sensing that you’re feeling down and then showing you a pop-up ad for chocolate—nonetheless prescription medication. The FCC is aware that certain regulations, such as wiretapping, will need to be adjusted for chatbots, and is working on petitions to get the process started.Until the laws are implemented, however, the responsibility lies in the hands of the companies and developers who make chatbots.In 2016, AI tech startup X2AI built a psychotherapy bot capable of adjusting its responses based on the emotional state of its patients.
The bot, Karim, is designed to help grief- and PTSD-stricken Syrian refugees, for whom the demand (and price) of therapy vastly overwhelms the supply of qualified therapists.Teens could get their answers faster with Bzz than searching on their own, and they saw their conversations with the bot as more confidential because no human was involved and no tell-tale evidence was left in a search history.